General Policies

Automated Notifications
We now have an automated phone call notification service in addition to our automated email notification service. Patrons will no longer be receiving overdue or arrived holds notices by mail, but rather by email or phone call only.

Phone Call Holds
Patrons will receive an automated phone call message letting them know that a hold has come in. If you have any questions, please call your home library for more information. Your home library is the library where you go to pick up holds.

Email Holds

Patrons who give us their email address will continue to receive email notifications when their hold has arrived.

Fines
A fine of 10 cents daily for books, videos, and DVDs will be charged on overdue items with a maximum fine of $2 for any one item. A $6 fine blocks the card from further use. There are no fines for Senior Citizens. There are drop boxes for books and videos outside the library for use when the library is closed.

Library Materials Recovery

The following takes place when library materials are  60 days overdue or your account balance is $25 or more:
  • Your account is turned over to Unique Management Services, Inc., a collection agency specializing in library materials recovery. We will add a $10 service charge to your account balance.
  • Unique Management Services will attempt to contact you to request the return of the overdue library materials. If you have lost the overdue materials, they will ask you to pay the replacement cost.
Please contact Rhonda Smith regarding your account or with other questions. 

Loan Periods

Most library materials may be checked out for a period of three weeks with one renewal, which can be made by phone, except for videos and DVDs, which are checked out for one week with three renewals. Books on reserve cannot be renewed. There will be a one week grace period for books and two days for videos and games.

Registration
Anyone may register for a library card by presenting identification showing his/her current address and completing a registration form. Library patron cards are updated every two years and can be used at Augusta County Library and Staunton Public Library.

Reserve Policy
Items currently in circulation, including videos, may be placed on reserve for registered patrons. Patrons will be phoned or emailed when the item is available, and must retrieve the item within one week from the initial call or be removed from the reserved list.