Cut Off Policy

All utility bills are subject to disconnection if not paid in full by the due date on the regular bill. Written final notice is mailed to each customer letting them know the disconnect date for the services. A $1.50 fee will be charged to your account if final notice is sent. A $40 late payment cut-off list fee is applied to all accounts not paid in full by 9 a.m. on the scheduled disconnect date. To reinstate the services the total amount due plus the $40 penalty must be paid in the:

Treasurer’s Office
503 W. Main St.
Room 105
Waynesboro, VA 22980

Meter readers are not allowed to accept payments from the customer unless supervisor has spoken to customer directly. A $100 tampering fee may be applied if services are turned back on by the customer.