Utility Customer Services Policies

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Policies *Water Adjustment Policy:* Water adjustments are made for underground leaks and crawl space leaks only and are not made for any inside plumbing leaks or lawn/garden watering. After the underground/crawl space leak has been repaired by a plumber, a request for water adjustment form may be obtained by clicking the link or from the Billing Utilities Office in Room 103 of the Charles T. Yancey Municipal Building at 503 W Main Street. This must be signed by a plumber with invoice/receipt of work completed from which will be submitted to the Finance Director for review. If approved, the following adjustments will be applied to the utility account. The three normal usage months prior to the high bill will be averaged and subtracted from the high bill; The resulting difference in water charges will be credited at a rate of 50% of the difference; The resulting difference in sewer charges will be credited at a rate of 100% of the difference. *Pool Fill Policy:* Pool Fill Adjustment can be made annually if the following criteria is met: Must call for a start reading before filling Must call after filling for a final read Must be 5 thousand gallons or more to receive an adjustment on sewer. *Cut Off Policy* All utility bills are subject to disconnection if not paid in full by the due date on the regular bill. Written FINAL NOTICE is mailed to each customer letting them know the disconnect date for the services. A $1.50 fee will charged to your account if final notice is sent. A $40.00 late payment cut-off list fee is applied to all accounts not paid in full by 9:00 AM on the scheduled disconnect date. To reinstate the services the total amount due plus the 40.00 penalty must be paid in the Treasurer’s Office Room 105 at 503 W Main Street. Meter Readers are not allowed to accept payments from the customer unless supervisor has spoken to customer directly. A $100.00 tampering fee may be applied if services are turned back on by the customer. *City of Waynesboro Code: Obstruction Sec. 86-39* Obstruction of Meters or cut off Boxes No person shall in any manner obstruct the free access to any water meter or cut-off box. Violation of this section shall be a misdemeanor punishable by fine of not more than $500.00. (Code 1964, 26-15; Ord. No. 1993-60,8,12-13-93) Types– Mulch, Fence, Asphalt, Car/truck, Gravel/Topsoil, Plants, Shrubbery & Trees, Leaves & Tree Limbs, etc. *Be Aware of Your Meter Box’s Location* Having your meter box accessible will give you the opportunity to have accurate meter reading which will give you a more accurate bill. Knowing the location of your meter box will also help with times when you need quick access turning water off due to a problem. If you would like to know where your meter box is, give us a call at 540-942-6643 and we would be glad to show you.