COVID-19 Resources for Citizens

For updates on City services and facilities, see the City’s COVID-19 response page

Executive Order 55: Temporary Stay-at-Home Order Due to Novel Coronavirus

Governor Ralph Northam released an executive order temporarily requiring residents to stay at their place of residence unless they are obtaining food or other necessary services, seeking medical attention or government services, taking care of other individuals or family members, exercising outdoors while maintaining proper distance, traveling to or from a residence, place of work, or place of worship, traveling to or from an educational institution, volunteering with organizations providing necessary charitable services, or leaving their place of residence to protect their own safety. This order is in effect until June 10, 2020 unless amended before that time. 

Full text of Executive Order 55

Executive Order 53 Closing Businesses and Banning Large Gatherings

Governor Ralph Northam released an executive order temporarily closing non-essential businesses and banning meetings of more than 10 people. The order takes effect Tuesday, March 24, 2020 at 11:59 PM and lasts until Thursday, April 23 at 11:59 PM. It applies to the entire Commonwealth of Virginia.

Answers to frequently asked questions about Executive Order 53

Text of Executive Order 53

Public Health

The official source for news and statistics on the novel coronavirus outbreak in Virginia is the Virginia Department of Health’s coronavirus page.


The City will be halting cutoffs for water, sewer, and refuse service for the duration of the crisis. Unpaid utility charges will continue to accrue.

Social Services

Effective 8 a.m. on Monday, April 13, Shenandoah Valley Social Services (SVSS) is closed to the public. To help their clients continue to do business with the agency, SVSS has provided a fact sheet with pertinent information and/or new processes. Walk-in EBT (SNAP card) issuance will continue from 12 to 1 p.m. Monday, Wednesday and Friday.

Youth Services

Our regional Office On Youth continues to provide essential services to help families cope with the COVID-19 outbreak. Please visit their website here:

Financial Assistance/Job Security

Have you been laid off or furloughed due to business closures? You can apply for unemployment insurance here at the Virginia Employment Commission. Governor Northam has directed that the one week waiting period and requirement to conduct a weekly job search both be suspended beginning March 15th.

Small Business Assistance

Visit the Economic Development department’s coronavirus recovery page for help weathering the shutdown. 


The IRS has extended the federal filing deadline for income tax to July 15th.

Virginia’s income tax filing deadline is still May 1st, but several tax payment deadlines have been extended.

Daycare Assistance

Child Care information is available from the Virginia Department of Social Services.

Resources for the deaf and hard of hearing

Virginia Department of Health memo on assistance for the deaf and hard of hearing.

Mental Health

The CDC has information on mental health related to the crisis, including hotlines for those in danger of self-harm or domestic violence.

Housing and Utility Support

For questions related to electricity, see Dominion energy’s coronavirus page.


If you are unable to afford health coverage, you may qualify for assistance from Medicaid, including coverage for testing and treatment of coronavirus.


How to use parks and playgrounds during a pandemic.