Public Works

The Utility Customer Service Office is located in Suite 103 in the Charles T. Yancey Municipal Building, located at 503 W. Main Street.

The office will be open Monday through Friday from 8am to 5pm for in person services. Staff can be reached by phone at 540-942-6643. Additionally, any services  can be accessed online including starting, stopping, or transferring service and Leak Adjustments at

The Public Works Administration building at 941 Fir Street is open by appointment only.

Documents for Engineering or Stormwater may be left in the drop box or dropped off by appointment. Contact Engineering at (540) 942-6627 or Stormwater at (540) 942-6626 to schedule an appointment or let us know about your drop off. Backflow Prevention documents may be emailed to [email protected] The drop box, located in front of the building near the Public Entrance sign, can be used anytime and is checked daily.

Please note that the drop box for Utility Bill payments is located at 501 W Main Street at the Treasurer’s Office drive through.

Public Works NEVER accepts payments for Utility Bills. For more information on how to pay utility bills please visit this webpage.


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