Online Payment Policy

Your Bank Policy


If you are a customer who uses your banking institution’s online bill pay services, please be aware of their terms and disclosures concerning the payment of any type of taxes using those services. 

We have come across several banking institutions that do not allow the payment of any type of taxes (state income, estimated, meals, lodging, sales, real estate, personal property, etc.) using online bill pay.

If you use online bill pay to remit a payment to the City of Waynesboro, please be aware that they are not electronic payments. Your banking institution mails us a paper check. You must allow time for the check to be processed and mailed to us. It usually takes an average of 7-10 business days for the checks to arrive here. This is important to consider for late fees, penalty, and interest. 

We have had several issues of customer’s using the wrong account when processing an online payment such as:
  • Using a tax account when they are trying to pay utilities
  • Using a utility account when they are trying to pay taxes