Utility Customer Service & Billing

Contacting Customer Service to Start/Stop/Transfer Service
If you cannot immediately reach a Service Representative when calling the Utilities Billing phone line, please leave a detailed message with your name, phone number, service address, and service needs/questions, so that a representative may return your call as quickly as possible. Most messages are returned the same day or within 24-hours (with the exception of weekends/holidays). 

Starting and Stopping Service

To start or stop an account, you may call 540-942-6643, Option 4 OR fill out our online forms below. Requests should be made 24 hours in advance of service being started or stopped.


There is a Deposit required for Renting Residential and Business Properties. The deposit amount is divided between the first 2 bills.

Paying Your Bill


All payments are taken at the Treasurer's Office located at 503 W Main Street and can be paid in person, over the phone (540-942-6606) or online. City Representatives will never come to your door or call you to request a payment. 

Online Forms
Select the appropriate form below to submit for services:

Application for Starting Residential Utility Services

Application for Starting Business Utility Services

Application for Stopping Business or Residential Utility Services

Application for Transferring Residential Utility Services

Leak Adjustment Request Form

Pool Adjustment Request Form

Deposits

Status  Rate
Garbage Only Accounts $75
Property Owners $0
Renting Business Property $250
Renting Residential Property $150
Note: we need a copy of the sellers agreement / contract.

Services & Rates


Effective July 1, 2022
below amounts are combined with meter size rate.
All of the rates below are based on bi monthly billing cycle.
Service  Rate
Garbage $35 / can
Sewer $8.96 / thousand gallons
Water $5.36 / thousand gallons


Water service charge is based on meter size below and standard water service rate above.
Meter Size  Rate
5/8-inch Meter*  $18.06
1-inch Meter $47.12
1.5-inch Meter $88.30
2-inch Meter $153.88
3-inch Meter $269.84
4-inch Meter $323.56
6-inch Meter $405.24
8-inch Meter $494.92
Rates for meters larger than 8 inches will be set by city manager. All of the rates above are based on bi monthly billing cycle.
*Standard residential meter size.


Sewer service charge is based on meter size below and standard sewer service rate above.
 Meter Size  Rate            
5/8-inch Meter $29.02
1-inch Meter $54.94
1.5-inch Meter $102.86
2-inch Meter $161.84
3-inch Meter $228.58
4-inch Meter  $310.80
6-inch Meter $495.62
8-inch Meter $777.26


Late Charges

Penalty  Effective Date Rate
Final Notice Penalty  Final notices are sent the day after the due date. $1.50
Late Payment Penalty Added the day after the due date. 5% / total bill
Late Payment Cut-off List Cut-off list is generated seven days past original due date. $40
Accrued Interest After an unpaid balance of one month. 1% / month

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