Utility Customer Service & Billing
Contacting Customer Service to Start/Stop/Transfer Service
To start or stop an account, you may call 540-942-6643, Option 4 OR fill out our online forms below. Requests should be made 24 hours in advance of service being started or stopped.
If you cannot immediately reach a Service Representative when calling the Utilities Billing phone line, please leave a detailed message with your name, phone number, service address, and service needs/questions, so that a representative may return your call as quickly as possible. Most messages are returned the same day or within 24-hours (with the exception of weekends/holidays).
Starting and Stopping Service
Paying Your Bill
All payments are taken at the Treasurer's Office located at 503 W Main Street and can be paid in person, over the phone (540-942-6606) or online. City Representatives will never come to your door or call you to request a payment.
Select the appropriate form below to submit for services:
Application for Starting Business Utility Services
Application for Stopping Business or Residential Utility Services
Application for Transferring Residential Utility Services
Leak Adjustment Request Form
Pool Adjustment Request Form
|Garbage Only Accounts||$75|
|Renting Business Property||$250|
|Renting Residential Property||$150|
Services & Rates
below amounts are combined with meter size rate.
All of the rates below are based on bi monthly billing cycle.
|Garbage||$35 / can|
|Sewer||$8.96 / thousand gallons|
|Water||$5.36 / thousand gallons|
Water service charge is based on meter size below and standard water service rate above.
*Standard residential meter size.
Sewer service charge is based on meter size below and standard sewer service rate above.
|Final Notice Penalty||Final notices are sent the day after the due date.||$1.50|
|Late Payment Penalty||Added the day after the due date.||5% / total bill|
|Late Payment Cut-off List||Cut-off list is generated seven days past original due date.||$40|
|Accrued Interest||After an unpaid balance of one month.||1% / month|