Starting or Terminating Service

To start or terminate an account, you may call 540-942-6643, come to our office at 941 Fir St., or fill out the form located here. There is a Deposit required for Renting Residential and Business Properties. The deposit is split on the first 2 bills.  

You need to bring a current valid picture ID with you, as well as provide the following information:

• Mailing Address
• Phone Number
• Any other name you would like on the account

We need to have at least 24 hours notice to start service. Deposit and any previous balance must be paid in full before service begins.

Deposits

Status	Rate
Garbage Only Accounts	$60
Property Owners	$0
Renting Business Property	$250
Renting Residential Property	$150

Note: we need a copy of the sellers agreement / contract.

Services & Rates

Effective July 1, 2016

Service	Rate
Garbage	$29 / can
Sewer	$7.90 / thousand gallons
Water	$4.54 / thousand gallons

Water service charge is based on meter size.

Meter Size	Rate
5/8-inch Meter*	$15.24
1-inch Meter	$39.84
1.5-inch Meter	$74.62
2-inch Meter	$130.06
3-inch Meter	$228.06
4-inch Meter	$273.48
6-inch Meter	$342.52
8-inch Meter	$418.32

Rates for meters larger than 10 inches will be set by city manager. All of the rates above are based on bi monthly billing cycle.
*Standard residential meter size.


Sewer service charge is based on meter size

Meter Size	Rate
5/8-inch Meter	$25.60
1-inch Meter	$48.46
1.5-inch Meter	$90.72
2-inch Meter	$142.74
3-inch Meter	$201.60
4-inch Meter	$274.10
6-inch Meter	$437.12
8-inch Meter	$685.52

Late Charges

Penalty	Effective Date	Rate
Final Notice Penalty	Final notices are sent the day after the due date.	$1.50
Late Payment Penalty	Added the day after the due date.	5% / total bill
Late Payment Cut-off List	Cut-off list is generated at 9 a.m. seven days past original due date.	$40
Accrued Interest	After an unpaid balance of one month.	1% / month