Utility Customer Service & Billing

The Utility Customer Service Office is located in Suite 103 of the Charles T. Yancey Municipal Building, located at 503 W. Main St.  The office will be open Monday through Friday from 8am to 5pm for in person services. Staff can be reached by phone at 540-942-6643. 

Contacting Customer Service to Start/Stop/Transfer Service

 If you cannot immediately reach a Service Representative when calling the Utilities Billing phone line, please leave a detailed message with your name, phone number, service address, and service needs/questions, so that a representative may return your call as quickly as possible. Most messages are returned the same day or within 24-hours (with the exception of weekends/holidays). 

 Starting and Stopping Service

To start or stop an account fill out our online forms below. Requests should be made 24 hours in advance of service being started or stopped.

You can call 540-942-6643 Option 4 with questions. 

There is a Deposit required for Renting Residential and Business Properties. The deposit amount is divided between the first 2 bills.

Paying Your Bill

All payments are taken at the Treasurer's Office located at 503 W Main Street and can be paid in person, over the phone (540-942-6606) or online. City Representatives will never come to your door or call you to request a payment. 

Online Forms
Select the appropriate form below to submit for services:

Application for Starting Residential Utility Services

Application for Starting Business Utility Services

Application for Stopping Business or Residential Utility Services

Application for Transferring Residential Utility Services

Leak Adjustment Request Form

Pool Adjustment Request Form


Status Rate
Garbage Only Accounts$75
Property Owners$0
Renting Business Property$250
Renting Residential Property$150

Note: we need a copy of the sellers agreement / contract.

Services & Rates

Effective July 1, 2023

below amounts are combined with meter size rate.

All of the rates below are based on bi monthly billing cycle.

Service Rate
Garbage$40 / can
Sewer$9.23 / thousand gallons
Water$5.85 / thousand gallons

Water service charge is based on meter size below and standard water service rate above.

Meter Size Rate
5/8-inch Meter* $19.70
1-inch Meter$51.36
1.5-inch Meter$96.26
2-inch Meter$167.74
3-inch Meter$291.14
4-inch Meter$352.68
6-inch Meter$441.72
8-inch Meter$539.46

Rates for meters larger than 8 inches will be set by city manager. All of the rates above are based on bi monthly billing cycle.

*Standard residential meter size.

Sewer service charge is based on meter size below and standard sewer service rate above.

 Meter Size Rate            
5/8-inch Meter$29.90
1-inch Meter$56.60
1.5-inch Meter$105.94
2-inch Meter$166.70
3-inch Meter$235.44
4-inch Meter$320.12
6-inch Meter$510.50
8-inch Meter$800.58

Late Charges

Penalty Effective DateRate
Final Notice Penalty Final notices are sent the day after the due date.$1.50
Late Payment PenaltyAdded the day after the due date.5% / total bill
Late Payment Cut-off ListCut-off list is generated seven days past original due date.$40
Accrued InterestAfter an unpaid balance of one month.1% / month

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