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Utility Customer Service & Billing
The Utilities Customer Service Office has relocated to Suite 103 in the Charles T. Yancey Municipal Building, located at 503 W. Main St, beginning August 21, 2023. The office will be open Monday through Thursday from 8am to 5pm for in person services. Staff can be reached by phone Monday through Friday from 8am to 5pm at 540-942-6643.
Contacting Customer Service to Start/Stop/Transfer Service
If you cannot immediately reach a Service Representative when calling the Utilities Billing phone line, please leave a detailed message with your name, phone number, service address, and service needs/questions, so that a representative may return your call as quickly as possible. Most messages are returned the same day or within 24-hours (with the exception of weekends/holidays).
Starting and Stopping Service
To start or stop an account fill out our online forms below. Requests should be made 24 hours in advance of service being started or stopped.
You can call 540-942-6643 Option 4 with questions.
There is a Deposit required for Renting Residential and Business Properties. The deposit amount is divided between the first 2 bills.
Paying Your Bill
All payments are taken at the Treasurer's Office located at 503 W Main Street and can be paid in person, over the phone (540-942-6606) or online. City Representatives will never come to your door or call you to request a payment.
Online Forms
Select the appropriate form below to submit for services:
Application for Starting Residential Utility Services
Application for Starting Business Utility Services
Application for Stopping Business or Residential Utility Services
Application for Transferring Residential Utility Services
Leak Adjustment Request Form
Pool Adjustment Request Form
Deposits
| Status | Rate |
|---|---|
| Garbage Only Accounts | $75 |
| Property Owners | $0 |
| Renting Business Property | $250 |
| Renting Residential Property | $150 |
Note: we need a copy of the sellers agreement / contract.
Services & Rates
Effective July 1, 2023
below amounts are combined with meter size rate.
All of the rates below are based on bi monthly billing cycle.
| Service | Rate |
|---|---|
| Garbage | $40 / can |
| Sewer | $9.23 / thousand gallons |
| Water | $5.85 / thousand gallons |
Water service charge is based on meter size below and standard water service rate above.
| Meter Size | Rate |
|---|---|
| 5/8-inch Meter* | $19.70 |
| 1-inch Meter | $51.36 |
| 1.5-inch Meter | $96.26 |
| 2-inch Meter | $167.74 |
| 3-inch Meter | $291.14 |
| 4-inch Meter | $352.68 |
| 6-inch Meter | $441.72 |
| 8-inch Meter | $539.46 |
Rates for meters larger than 8 inches will be set by city manager. All of the rates above are based on bi monthly billing cycle.
*Standard residential meter size.
Sewer service charge is based on meter size below and standard sewer service rate above.
| Meter Size | Rate |
|---|---|
| 5/8-inch Meter | $29.90 |
| 1-inch Meter | $56.60 |
| 1.5-inch Meter | $105.94 |
| 2-inch Meter | $166.70 |
| 3-inch Meter | $235.44 |
| 4-inch Meter | $320.12 |
| 6-inch Meter | $510.50 |
| 8-inch Meter | $800.58 |
Late Charges
| Penalty | Effective Date | Rate |
|---|---|---|
| Final Notice Penalty | Final notices are sent the day after the due date. | $1.50 |
| Late Payment Penalty | Added the day after the due date. | 5% / total bill |
| Late Payment Cut-off List | Cut-off list is generated seven days past original due date. | $40 |
| Accrued Interest | After an unpaid balance of one month. | 1% / month |