General Policies

Automated Notifications


We now have an automated phone call notification service in addition to our automated email notification service. Patrons will no longer be receiving overdue or arrived holds notices by mail, but rather by email or phone call only.

Phone Call Holds


Patrons will receive an automated phone call message letting them know that a hold has come in. If you have any questions, please call your home library for more information. Your home library is the library where you go to pick up holds.


Email Holds


Patrons who give us their email address will continue to receive email notifications when their hold has arrived.

Fines


We do not charge late fees. Failure to return items on time will block your library card  from checking out items.There are drop boxes for books and videos outside the library for use when the library is closed.


Library Materials Recovery


The following takes place when library materials are  60 days overdue or your account balance is $35 or more:
  • Your account is turned over to Unique Management Services, Inc., a collection agency specializing in library materials recovery. We will add a $10 service charge to your account balance.
  • Unique Management Services will attempt to contact you to request the return of the overdue library materials. If you have lost the overdue materials, they will ask you to pay the replacement cost.
Please contact Mrs.Rhonda Smith, Front Desk Manager, regarding your account or with other questions. 


Renewals


Books, Books on CD, DVD's, and Blu-Rays have three renewals. All other items have no renewals. Books on reserve cannot be renewed. 

Registration


Virginia residents may register for a library card by presenting identification showing his/her current address and completing a registration form. Library patron cards are updated every two years and can be used at Augusta County Library and Staunton Public Library.

Holds Policy


Items currently in circulation, including videos, may be placed on hold for registered patrons. Patrons will be notified by email or telephone when their hold item is available and must retrieve the item within one week from the initial notification or it is returned to the collection or sent to the next patron on the list.