FAQs • Waynesboro, VA • CivicEngage

Can my bill be adjusted for an inside leak (ex. leaking toilet)?: Yes, you can request a leak adjustment for inside leaks if you can produce a receipt of repair.

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Utility Billing

1. Can I pay my bill online or by phone?: Yes. Please visit Online Payments or contact the Treasurer’s Office at 540-942-6606 for more information.

2. Can my bill be adjusted for an inside leak (ex. leaking toilet)?: Yes, you can request a leak adjustment for inside leaks if you can produce a receipt of repair.

3. Do I have to pay sewer for water that doesn’t actually go in the sewer (i.e. lawn, garden, sod watering, sprinklers, etc.)?: Yes. You will be charged the same amount of gallons for sewer as for water.

4. How much can I expect to pay on my bill?: You will only pay for water that is used. Our bills are based on actual consumption. Everyone’s bill is different and depends on how many people are in the household and what kind of lifestyle each person leads. The average consumption in the City of Waynesboro is five thousand gallons per person within a two month period. To calculate an approximate bill, multiply the number of people that will live in the household by five, then by the water and sewer rates. Add that amount to your base charges, and trash pickup charge (if you have it) to get a general idea of what you can expect to pay.

5. What happens if I’m late paying my bill?: If we have not received payment by the due date posted on your bill, you will pay a late fee of 5% the total amount of the bill. You will also be charged a final notice fee of $1.50. If payment is not received by the due date posted on the final bill, you will be charged a $40 late payment fee, and service will be disconnected. Amount due and fees must be paid before service is restored. If this full amount is not paid in 30 days, a 1% charge will be added each 30 day period.

6. Can I start a new service over the phone?: Yes. You can call 540-942-6643, come in person to our office, or fill out our online form.

7. I’m moving within the City of Waynesboro, how do I transfer my service?: You may call our office at 540-942-6643 or come by our office in person to verify your identity and provide us with your new information. There is no charge for transferring your service.

Your weekly trash collection and monthly bulk pick up times are determined by the ward you live in. Weekly garbage collection:

More information on refuse collection can be found on the Solid Waste page.

9. Do you have an after hours drop box for payments?: Yes. There is a labeled drop box located in the middle drive through lane at 503 W. Main St. Do not put cash in this box. This drop box is checked at 6:30 a.m. Monday - Friday.

10. Are all meters read each billing period?: Yes. The only time your usage is estimated is in bad weather (snow / ice) or due to obstruction of the meter. (cars, bushes, etc.)