I’m moving within the City of Waynesboro, how do I transfer my service?
You may call our office at 540-942-6643 or come by our office in person to verify your identity and provide us with your new information. There is no charge for transferring your service.

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1. Can I pay my bill online or by phone?
2. Can my bill be adjusted for an inside leak (ex. leaking toilet)?
3. Do I have to pay sewer for water that doesn’t actually go in the sewer (i.e. lawn, garden, sod watering, sprinklers, etc.)?
4. How much can I expect to pay on my bill?
5. What happens if I’m late paying my bill?
6. Can I start a new service over the phone?
7. I’m moving within the City of Waynesboro, how do I transfer my service?
8. What day is my trash picked up?
9. Do you have an after hours drop box for payments?
10. Are all meters read each billing period?